Privacy Policy wengtoto – Malaysian Player Data Protection

This Privacy Policy explains how wengtoto ("we", "Platform") collect, use, store and protect your personal information when you use our official website at wengtoto.vu or the wengtoto mobile app.

We understand that entrusting your personal information to any online platform requires complete confidence. That is why we are committed to being fully transparent about our data management practices — so you know exactly what happens to your information from the moment you register to this day.

This policy should be read together with wengtoto Terms and Conditions. In the event of any conflict, this Privacy Policy shall apply to matters relating to personal data.

Wengtoto collects your personal information in several ways — directly when you register or use the platform, and automatically through tracking technologies. Below is a summary of the types of data we collect:

The personal data we collect is used solely for legitimate purposes necessary to operate the WengToto platform effectively. The primary purposes for which your data is used are as follows:

• Account Management: To create, verify, and manage your wengtoto account, including the required identity verification (KYC) process.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Service Delivery: To provide access to all games and platform features, including slots, fish shooting games, Live Casino, and Sports Betting.
• Platform Security: To detect and prevent fraud, money laundering, and suspicious activities that could harm the platform and its members.
• Customer Support: To provide relevant and timely assistance whenever you contact our support team.
• Communications: To send account information, transaction notifications, and, with your consent, relevant promotional updates.
• Platform Improvements: To analyse usage patterns and continuously improve the user experience.
• Legal Compliance: To fulfil applicable legal and regulatory obligations.

Wengtoto does not sell your personal data to any third party. However, there are certain situations where we need to share your information with specific parties:

• Payment Service Providers: To process deposits and withdrawals via secure payment channels such as DuitNow, FPX, and digital wallets.
• Game Providers: Game session information required to deliver a quality gaming experience from third-party providers.
• Relevant Authorities: When required by law, court order or a legitimate regulatory authority.
• Trusted Business Partners: For legitimate platform operational purposes only, subject to strict confidentiality requirements.

All third parties that receive your data from wengtoto are bound by strict data protection agreements and are not permitted to use that information for any purpose other than those specified.

The security of your personal data is wengtoto's top priority. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

Key security measures we implement include:

• Full Data Encryption: All data in transit is protected by 256-bit TLS/SSL protocols. Data stored in databases is also encrypted using industry-grade encryption methods.
• Layered Access Control: Access to user data is strictly limited on a least-privilege basis. Only authorised staff who require access for their specific duties may view sensitive data.
• Continuous Monitoring: wengtoto's systems are monitored in real time to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: We conduct independent security audits regularly to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication: wengtoto's internal systems use multi-factor authentication for all administrative access to user data.

Wengtoto uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device to help us recognise you on your next visit.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve functionality and user experience.
• Functional Cookies: Storing your preferences such as favourite games and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate for continuous improvement.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of the WengToto platform.

As a wengtoto member, you have clear rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the wengtoto support team via our live chat. We will process your request within 30 business days.

Wengtoto retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Our general data retention guidelines are:

• Active Account Data: Retained for as long as your account is active and for a specified period after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Game Data: Game and betting history is retained for 5 years for audit and dispute resolution purposes.
• Communication Records: Customer support correspondence is retained for 3 years for quality and reference purposes.
• Technical Log Data: System and security logs are retained for 90 days for security and incident investigation purposes.

The wengtoto platform is exclusively for users aged 18 years and above. We do not intentionally collect any personal data from individuals under 18 years of age.

If we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to:

• Closing the associated account immediately.
• Deleting all personal data collected from that individual.
• Reporting the incident to the relevant authorities if required.

Wengtoto reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. The latest update date is always displayed at the top of this page.

When we make significant changes to this policy, we will endeavour to notify you via in-platform notifications or the email you registered with. For minor changes, we will update this page without special notice.

If you have any questions, concerns, or requests regarding this Privacy Policy or wengtoto's management of your personal data, we are always here to help.

You may reach our privacy team via:

• Live Chat: The fastest way — available 24/7 directly on the WengToto platform.
• Email: Send your enquiry to [email protected] and we will respond within 2 business days.

For formal requests relating to privacy rights such as data access, correction, or deletion, please clearly state the purpose of your request and provide the necessary information for identity verification so we can process your request securely and accurately.